RETURN & EXCHANGE POLICY
(Applicable to all prepaid orders on viveafashion.com)
By placing an order on VIVEA FASHION, you agree to the terms of this Return & Exchange Policy. Please review the policy before initiating any request.
1. RETURN & EXCHANGE WINDOW
- You may request a return or exchange within 7 business days from the date of delivery.
- Requests made after 7 business days will not be accepted.
2. CONDITIONS FOR RETURN / EXCHANGE
A return/exchange is eligible only if:
Product Condition
- Product is unused, unworn, unwashed, and in perfect saleable condition.
- All tags, labels, accessories, and original packaging are intact.
- Product must not contain stains, perfume/deodorant smell, sweat marks, or damage.
Correct Order Reference
- Return must be raised for the same order ID under which the product was purchased.
Sets
- Items sold as a set must be returned as a complete set.
3. ACCEPTED REASONS FOR RETURN / EXCHANGE
You may initiate a request if:
- The product does not fit
- Product is defective
- Product arrived damaged
- Accessories/parts are missing
- You received the wrong product or wrong size
4. PROCESS & TIMELINE
Step 1 — Initiate Request
Submit your return/exchange request via our Return Portal or email.
Step 2 — Approval
Once approved, you will receive a confirmation email.
Step 3 — Pickup
- Pickup will be attempted within 24–48 hours.
- If pickup is unavailable at your pincode, you may be asked to courier the product to our warehouse.
Step 4 — Quality Check (QC)
Once the product reaches our warehouse, it will undergo a QC process.
Step 5 — Refund / Exchange
- If QC is approved, refund or exchange will be processed.
- If QC fails, the product will be sent back to you and no refund will be issued.
5. REFUND POLICY
Refund Method
- Refunds are issued only after the product passes QC.
- Refunds will be processed to:
- - The original payment method, OR
- - Store credit
No Refund in These Cases
- Product damaged after reaching your location
- Product worn, washed, used, or altered
- Tags or packaging missing
- Return window (7 days) passed
- Product fails QC
6. EXCHANGE POLICY
Exchanges are available for:
- Size issues
- Defective products
- Wrong product/size received
If the required size is unavailable:
You may choose:
- Another product of equal value, OR
- Store credit to use on a future purchase
7. ORDER CANCELLATION
Since only prepaid orders are accepted, cancellations are limited.
Cancellation Terms
- Orders cannot be cancelled once they are processed or dispatched.
- Only unprocessed orders may be cancelled after manual approval.
- Shipping charges (if any) are non-refundable.
8. CUSTOMER SUPPORT
For any assistance:
We aim to respond within 24 hours.
9. NOTE FROM THE FOUNDER
At VIVEA FASHION, we maintain strict hygiene and quality standards. Returns/exchanges are accepted only when products meet all conditions described above. This ensures fairness to every customer and helps us maintain premium standards.
Last Updated: November 2025