Question 1

What makes VIVEA hoodies premium quality?

Accepted Answer

VIVEA hoodies are made from 100% premium cotton with a heavyweight 450 GSM construction. We use advanced manufacturing processes including silicon-wash treatments and high-quality printing techniques. Each piece is designed to last for years with exceptional durability and comfort.

Question 2

What is the shipping policy?

Accepted Answer

We offer free shipping on all orders over ₹999 across India. Standard delivery takes 3-5 business days for metro cities and 5-7 business days for other locations. We use BlueDart for reliable and tracked delivery. You can track your order using the tracking number provided via email.

Question 3

What is your return and exchange policy?

Accepted Answer

We offer a hassle-free 7-day return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within 7 days of delivery. The product must be unused, unwashed, and in original packaging with all tags intact. Return shipping is free for damaged or defective items.

Question 4

How do I choose the right size?

Accepted Answer

Our hoodies are designed with a relaxed, unisex fit. We recommend checking our size chart available on each product page. For a standard fit, choose your regular size. For an oversized look, size up. If you're between sizes, we recommend sizing up for maximum comfort.

Question 5

How should I care for my VIVEA hoodie?

Accepted Answer

To maintain the quality of your hoodie, we recommend machine washing cold with similar colors. Avoid bleach and tumble drying. Air dry or dry on low heat. Iron inside out on low temperature if needed. The acid-wash finish is designed to develop character over time, so slight variations in color are normal and desirable.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major payment methods through our secure Razorpay gateway including Credit Cards, Debit Cards, UPI, Net Banking, and Digital Wallets. All transactions are encrypted and secure. We do not store your payment information.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we only ship within India. We're working on expanding our shipping to international destinations. Please subscribe to our newsletter to get notified when international shipping becomes available.

Question 8

What is the weight and material of the hoodies?

Accepted Answer

Our hoodies are made from premium 450 GSM heavyweight fleece, which is significantly heavier and more durable than standard hoodies. They're crafted from 100% premium cotton with silicon-wash treatment for exceptional softness and a smooth finish. The heavyweight construction ensures longevity and comfort.

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